Return Policy

At Zero21, we take great pride in crafting premium, high-quality fragrances. Due to the nature of our products, we maintain a strict no-return policy on used or opened items to uphold the highest standards of hygiene and product integrity. Please review our return policy carefully before making a purchase.

1. Returns & Eligibility

We accept returns only if:

• The product is unused, unopened, and in its original packaging.

• The return request is made within 7 days of delivery.

• The product was incorrectly delivered or arrived damaged/defective (photo evidence required).

We do not accept returns on:

• Opened or used fragrances (for hygiene and safety reasons).

• Products that have been tampered with or are not in their original condition.

• Items returned without prior approval from our team.

2. How to Initiate a Return

Step 1: Contact Us
Email us at 📧info@zero21cpt.co.za within 7 days of receiving your order.

Step 2: Provide Proof
Attach clear photos showing the product’s condition, especially for damaged or incorrect items.

Step 3: Await Approval & Instructions
If your return is approved, we will provide instructions and return shipping details.

Step 4: Ship the Item
Return the item in secure packaging to prevent damage during transit.

🚚 Note: Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Refunds & Exchanges

• Approved refunds will be processed within 7–10 business days after we receive the returned item.

• Refunds will be issued to your original payment method.

• Exchanges are only available for items that are incorrect or damaged.

• No refunds or replacements will be issued for items that do not meet our return eligibility criteria.

4. Important Notes

• Fragrance Sensitivity: Scent preferences are subjective. We cannot accept returns based on personal dislike of a fragrance. Please read product descriptions carefully before purchasing.

• Delivery Issues: If your order is lost or delayed, contact our support team for assistance.

Thank you for understanding and supporting Zero21’s commitment to product quality and hygiene. If you have any questions, feel free to reach out to us:

📧 info@zero21cpt.co.za

📍 Zero21 – Cape Town’s Signature Fragrance House